Return & Refund Policy

What we accept

Because these are cosmetic and personal care products, we accept returns only where the item arrives damaged, leaking, incorrect or missing from your parcel.

How to raise a request

• Contact us within 48 hours of delivery on WhatsApp at +91 8530302087 or by email at eviyacosmetic@gmail.com
• Share your order number, a photo of the product and a photo of the outer packaging
• An unboxing video helps us resolve missing-item claims quickly

Replacement or refund

Once we verify the issue we will send a free replacement. If a replacement is unavailable, we refund the amount you paid on delivery by bank transfer or UPI to an account you nominate, within 5–7 working days of the returned item reaching us.

What we cannot accept

• Opened or used products where there is no damage or defect
• Requests raised more than 48 hours after delivery
• Products not purchased from theeviya.in
• Change-of-mind returns

Order cancellation

You can cancel a cash-on-delivery order free of charge any time before it is dispatched — just message us on WhatsApp.